BWatching by Jenvatech Request a demo

One workspace. Better follow-through.

Be there for every customer, around the clock.

BWatching helps your team acknowledge after-hours enquiries, keep follow-ups visible and stay on top of each customer journey—from first message to order and billing.

Request a demo See what it can do

Never leave an enquiry in the dark
After-hours acknowledgements keep customers informed until your team follows up.

BWatching Workspace live

TEAM INBOX

Today, in one view

JM+
A Alex · New enquiryCan you help me with my order? now
S Sam · Follow-upAssigned to your team 2m
R Riley · CustomerOrder update sent 8m
✓ Nothing important left behind
✓Clear ownershipThe right teammate can follow up
✦One connected viewConversations, customers and work
BUILT AROUND YOUR DAY
Customer conversationsTeam follow-upBroadcast campaignsBusiness operations

THE OBJECTIVE

Make good service easier
to deliver, every day.

Customers need to feel seen at every hour—not just when the office is open.

After-hours rules can acknowledge a new enquiry while your shared workspace keeps conversations, team hand-offs and follow-up visible. Keep track of the customer journey from their first question to the order and billing, so no one gets lost between steps.

See how it comes together

A PRACTICAL TOOLKIT

From the first hello
to the next follow-up.

Stay ready to acknowledge a customer at any hour, then keep every next step in view for your team.

CUSTOMER CARE

Keep every conversation in sight.

Give your team a shared place to view customer conversations, take ownership and follow through—from the first enquiry to the order and billing.

CCustomer conversationAssigned · Follow-up ready✓

TEAMWORK

Make hand-offs feel seamless.

Assign conversations and give each teammate a clearer view of what needs attention next.

CAMPAIGNS

Reach customers with purpose.

Organize customer outreach and broadcasts from the same workspace you use to manage service.

VISIBILITY

See what is moving—and what is not.

Use reporting and analytics to understand activity and make more informed decisions with your team.

BUSINESS OPERATIONS

More of the work, connected.

Depending on your workspace setup, BWatching also brings together tools for sales, inventory, restaurant workflows and business records.

HELPFUL AUTOMATION, HUMAN WHEN IT MATTERS

Start the conversation.
Keep people in it.

Set up simple response rules for the moments your team sees every day. A welcome, a keyword or an after-hours message can acknowledge a customer at any hour—then your team can take over with the right context.

  • First message
  • Keywords
  • After hours
Explore packages
RESPONSE RULE ACTIVE
WHEN A CUSTOMERSends their first message
BBWatching replyAutomatic responsenow

Hi there! Thanks for reaching out. Our team will be with you shortly.

THEN YOUR TEAMJoins the conversation
A timely start. A real person when needed.

SIMPLE PACKAGE OPTIONS

Choose a rhythm
that fits your team.

Clear package prices and staff limits from the current BWatching license plans. All prices are shown in USD.

STARTER

Monthly

A flexible place to begin.

$10/ month

Billed monthly

Included team size5 staff

  • Basic dashboard
  • Email support
  • Core workspace modules
Choose Monthly
GROW WITH YOUR TEAM GROWTH

Quarterly

More room to build momentum.

$25/ quarter

Billed every 3 months

Included team size10 staff

  • Advanced analytics
  • Priority support
  • Role management
Choose Quarterly
SCALE

Annual

Plan ahead for a growing operation.

$80/ year

Billed annually

Included team size25 staff

  • Full access
  • Dedicated support
  • Custom integrations
Choose Annual
LONG-TERM

Two years

A longer-term option for established teams.

$100/ 2 years

Billed every 2 years

Included team size100 staff

  • Full access
  • Dedicated support
  • Custom integrations
Choose Two years

Plan features and staff limits are based on the packages currently configured in the application. Confirm your chosen billing interval with the BWatching team before subscribing.

THE COMPANY BEHIND THE WORKSPACE

Built by Jenvatech.
Designed for people.

Jenvatech builds practical digital tools that help teams work with more clarity. BWatching brings that approach to customer communication and business operations: useful technology, organized around the work people do every day.

Contact Jenvatech

YOUR NEXT STEP

Ready to bring your team into one view?

Choose the package that fits, then request a walkthrough. We’ll help you plan your workspace and keep your customer journey connected from the first hello through billing.

Request a demo
01

Pick your package

Choose a billing interval and team size.

02

Set up your customer journey

Configure conversations, after-hours replies and team follow-up.

03

Make it yours

Configure the tools and workflows you need.